Privacy Policy & Notice of Privacy Practices

Effective Date: 10-10-2025
 

1. Introduction

At Physicians of Internal Medicine and Pediatrics (“we,” “us,” “our,” or “TrustedPCP”), your privacy is our priority. This document combines our Website Privacy Policy and our HIPAA Notice of Privacy Practices to explain how we collect, use, and protect both your personal and health information when you visit our website, contact our office, or receive medical care.

2. Who We Are

Physicians of Internal Medicine and Pediatrics
360 W Butterfield Road, Suite 270
Elmhurst, IL 60126
Phone: (630) 523-9161
Email: care@trustedpcp.com
Website: https://www.trustedpcp.com

3. Information We Collect

We collect both non-medical information (from website forms, cookies, and analytics) and medical/health information (Protected Health Information, or PHI) for purposes such as providing care, processing insurance claims, and improving our services.

4. How We Use Your Information

We use your information to provide medical treatment, communicate with you, process billing, improve our website, and comply with legal obligations. We never sell or share your data for marketing purposes. SMS consent is not shared with third parties.

5. How We May Share Your PHI

Your PHI may be shared for treatment, payment, healthcare operations, or when required by law. We may also disclose information to public health authorities or family members involved in your care, when appropriate.

6. Your Rights Regarding Health Information

You have rights to access, amend, restrict, and obtain copies of your medical records. Requests must be made in writing to:
 
Privacy Officer
Physicians of Internal Medicine and Pediatrics
360 W Butterfield Road, Suite 270
Elmhurst, IL 60126
Email: care@trustedpcp.com

7. Website & Online Privacy

Our website may use cookies, analytics, and contact forms to enhance your experience. Do not submit sensitive information through general forms. Patient Portal access (via Athenahealth) is secured and governed by HIPAA-compliant standards.

8. Data Security

We implement administrative, technical, and physical safeguards to protect your data. In the event of a data breach, we will notify affected individuals in compliance with HIPAA and Illinois law.

9. Marketing and Communications

We may send appointment reminders and wellness updates. You can opt out of marketing emails at any time. We never use PHI for marketing without your written authorization. SMS consent is not shared with third parties.

10. Data Retention

We retain medical records in accordance with Illinois law (typically 10 years for adults or longer for minors). Website analytics data is stored only as long as necessary.

11. Your Choices and Rights

You may request access, deletion, or restriction of your data, and withdraw consent for communications by contacting care@trustedpcp.com.

12. Changes to This Notice

We may update this policy periodically. The revised version will include a new effective date on our website.

13. Questions or Complaints

For questions or concerns, contact:
 
Privacy Officer
Physicians of Internal Medicine and Pediatrics
360 W Butterfield Road, Suite 270
Elmhurst, IL 60126
Phone: (630) 523-9161
Email: care@trustedpcp.com